Long cardigan in fine cotton
The products we've selected are made to be worn —beautifully and often, year after year. To help them last, follow these general guidelines:
- While our pieces are crafted to be durable, they’ll appreciate a gentle touch.
- Most items can be spot cleaned with a soft cloth, mild/wool detergent and warm water. Avoid harsh abrasives or prolonged soaking unless otherwise noted.
- Always check the individual product care labels
- Avoid sudden changes in temperature (like straight from warm to cold water) to prevent thermal shock.
- Always store knits folded. Avoid hanging pants on hanger clips long term.
We ship pretty things, pretty fast.
Most orders head out the door within 2–3 business days. You'll get a tracking number the moment your package is on its way.
Have an issue with your product?
If you've received something faulty, not fit for purpose or not as described, please reach out within 14 days to return your item—Make sure it’s unworn and in its original packaging, head to our Returns Page to find out more.
International? We’ve got you.
Yes, we ship globally! Costs and delivery times vary depending on where you are, and customs fees may apply (we don’t love them either). *Shipping to the US & Canada is currently paused - we apologise for the inconvenience*
About the brand
things you might wonder
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Orders typically ship within 2–3 business days. Once your item is on the move, you’ll get tracking info straight to your inbox.
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Yes! If there are any problems, you have 14 days to return your item— make sure it’s unworn and in its original packaging. To start the return process, reach out to us here. T&C's apply.
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Yes! We ship worldwide. Shipping times and rates vary by location, and customs fees may apply depending on your country.
Please note, shipping to Canada is currently paused. We are also experiencing greater delays with shipments to the US.
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While we don’t currently offer gift wrapping, our packages are wrapped in tissue paper and a custom note can be written.
Why Choose Gentle Threads?
We design and acquire pieces that do more than just look pretty. Every piece in our collection—from the everyday tee to the hand knitted sweater and everything crafted in between—is made to empower the wearer, invite experimentation, and fit beautifully into your wardrobe for life. We believe in bold design, thoughtful details, and making the everyday a little more delightful.
- We create and select pieces that not only look good, but make you feel good too
- Every piece is crafted to spark curiosity and invites you to make the most out of your wardrobe
- From the basics you wear daily to unique show stopping gems and everything in between
- Made to fit seamlessly into your wardrobe
- Designed with thoughtful details that blend function and style
- Created to be worn, loved, and lived in for life
- We aim to educate, inspire and continue to explore the possibilities of natural fibres
- We value durability and quality that ensures wearing for years to come
- We employ a mix of traditional and emerging techniques