Gentle Threads

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• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  Including but not limited to; American Express, Apple Pay, Bancontact, Google Pay, iDeal, Mastercard, PayPal, Shop Pay, UnionPay and Visa.
• We also accept offline payments via direct bank deposit in Australia only.
• Cash payments are available in store only.

Note that additional exchange fees may apply if your currency is other than AUD dollars.

We offer complimentary shipping on all orders over $150 within Australia and orders over $200 worldwide with the exception of shoes.

Shoes purchased from our website will incur a flat rate shipping fee. We apologise for any inconveniences this may cause. 

Yes, we ship our products all over the globe.

If your location isn't accepted at checkout, please reach out to us here and we will amend this right away.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

All costs will be calculated and shown at checkout.

Some of the brands we work with have repair programs in place that are subject to assessment on a case by case basis.

If you need to repair a piece bought from us, please fill out the form here and we will be in touch with possible solutions.

In the case when the product is damaged due to a manufacturing fault or the product does not meet the product description, you are eligible for a full refund.

In the case when the product has been used, you are not eligible for a refund.

In the case when a product has been damaged, and the damage is not due to a manufacturing fault, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

All return shipping costs are handled by the customer.

If your return order qualifies for a refund, the return shipping will be reimbursed.

 Pilling is a common textile occurrence where loose fibres cluster into small balls on fabric surfaces—and it's completely normal. This happens as your clothes experience the natural wear and washing that comes with everyday use.

The process unfolds in four phases: initial fuzz appears, fibres become entangled, small nodules form and grow, and eventually they shed away. You'll typically notice pilling in areas that experience the most friction, like underarms and seat areas.

The good news varies by fabric type: wool naturally sheds its pills over time as fibres gradually release and break free, while synthetic fabrics may hold onto pills longer due to their stronger fibre structure. Longer fibres tend to resist pilling better since they have fewer loose ends and require more wear to work free from the weave.

Most importantly, pilling is purely a surface concern—it doesn't affect how your garment performs, feels, or wears. Your clothes remain just as comfortable and functional, even with a few pills present.

We highly recommend using a fabric comb, like the ones by EEZY comb— available here—to gently encourage the pills to detach and come away from the fabric.

Other methods are available such as scissors or a fabric shaver which works by cutting the fibres. However, we find this method leads to further pilling faster as you've left a loose fibre right on the surface of the garment.

We endeavour to be open everyday from 11am till 4pm.

During Winter, it is likely we will be closed 1-2 days a week —usually Tuesdays and or Wednesdays as town is very quiet.

If you're planning a mid week visit during Winter, reach out beforehand and we'll make sure we can be open for you.

No. Gentle Threads operates from a single store in Lorne, Victoria.